technology

Technology

Choosing the Right Provider for Successful TEM Implementation

TEM IMPLEMENTATION SHORTCOMINGS Many of the most recognizable TEM Organizations like Tangoe, Calero, CASS, and Sakon all suffer from implementations gone wrong. Based on direct firsthand experience, there are many reasons why problems continue to exist within the TEM space. If addressed and implemented correctly, clients would experience a state of Zen post-installation. Completing a successful TEM implementation is possible if you choose the right TEM Provider. "Business zen" is an achievable state for some, but not realistic for many ...

E-commerce Company Case Study

An American multinational e-commerce corporation, based in the west, that facilitates consumer-to-consumer and business-to-consumer sales through its website. The organization is a multibillion-dollar business with operations in about 30 countries having a spend of over $40+ million in telecom expense.   The Challenge Looking for ways to reduce its telecom expenses, this e-commerce company turned to a leader in technology expense management solutions that could help to identify savings and efficiencies while fostering business growth with new methodologies and innovative ...

Financial Software Company Case Study

An American business and financial software company that develops and sells financial, accounting, and tax preparation software and related services for small businesses, accountants, and individuals. The Challenge The company began to notice that monthly telecom expenses were creeping higher and higher each month. Resources were limited and more structured expense visibility was needed to help determine root causes. The first step taken by the company included submitting an RFP for a complete telecom expense management package in an effort ...

Utility Company Case Study

A state energy utility providing electrical power and natural gas primarily in the northwest United States having an annual telecom spend of $3 Million. The utility serves electricity to more than 1.1 million customers and provides natural gas to 750,000 The company has a 6,000-square-mile electric and natural gas service area.   Challenge One of America’s premier utility companies had seen its relationship with the incumbent telecom carrier lose its footing. Concerns included invoice discrepancy issues, lack of effective account ...

Software Company Case Study

Major software development company needed help identifying what telecommunication services they were using and what they were paying for.  Internally they were struggling with aggressive timelines, constrained resources, and limited experience to take on this type of task. Challenge: Inventory all telecommunication services and equipment for 100+ sites within 45 Days Development of systematic and streamlined control of their inventoried assets Reduce expenses through the analysis and elimination of spare and unused equipment/services Reduce expense through the elimination of billing errors ...

Service Provider Case Study

This Fortune 10 Company initiated a project to increase overall processing efficiencies throughout the review and audit processes associated with their telecommunication costs. With more than 7000 invoices arriving each month in a paper format, processing was extremely cumbersome. Obtaining detailed level data from the invoices in this highly manual environment was cost-prohibitive. This organization had to get serious about cost containment and resource optimization to increase profitability and growth. The enterprise’s internal staff responsible for non-automated invoices was comprised ...