Global Logistics Operator Case Study
An American holding company of freight shipping brands, this organization has a comprehensive network in North America and offers shipping of industrial, commercial and retail goods. Having over 31,000 employees and an annual telecom spend of $18 Million.
As with many global enterprises, the use of a myriad of telecommunication services had grown gradually over time to become one of the top three largest expenses for all divisions. Having no formal structure other than an invoice management system in place, the company found it increasingly difficult to effectively determine the root cause of the growth in expense even as services were being decommissioned. The main concerns faced by the organization pertained to tracking all its inventory as well as managing the rapid changes in the market place. This created several challenges for the corporation including rising expenses, lack of visibility into the use of all services and what liabilities, financial and otherwise, were being created.
Intelligent Bills found
But that's not all!
Working closely together with the Client’s telecom expense management company we performed a forensic audit of all their services on a site by site basis for their hub and spoke network model, allowing us to narrow down our review to the smallest billed elements to ensure accuracy in billing and recoveries where errors occurred. Our focus was on the large-scale audit of the wireline/data services and taxes. This involved the combination of customer service records analysis, physical inventories, and traffic studies. The audit resulted in over $1 Million in savings with our existing vendors and recurring annual savings of $732,000.
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