INTELLIGENT BILLS ICONS INDUSTRIES-10
January 13, 2020

Higher Education Case Study

This University is one of the world’s leading teaching and research institutions on the west coast. The university is organized around three traditional schools consisting of 40 academic departments at the undergraduate and graduate level and four professional schools that focus on graduate programs in law, medicine, education, and business. Its facilities – spread across several campuses, are home to 20,000 students and 7,000 staff and faculty members.

The Challenge

Telecom-related invoices totaling $6 Million in annual spending were historically handled by the telecom department. The lead analyst responsible for reviewing all the billing had captured well over $1 Million in refunds and savings for the university by removing the low hanging fruit but felt there was still money left on the table. The team lacked expert knowledge and context for deciphering the invoices from our various telecom providers. The team decided that getting assistance with a forensic invoice audit from an external resource would both elevate visibility into telecom expenditures and usage while recouping additional dollars that may have been overlooked. This approach would permit the internal group to focus their efforts on their particular subject matter expertise and thereby be better utilized.

RESULTS

Intelligent Bills found

MOBILITY IMPACT
$ 24 K
SAVED FROM REMOVAL OF UNUSED INTERNATIONAL FEATURES
$ 168 K
SAVED FROM REMOVAL OF ZERO USAGE LINES
$ 420 K
SAVED FROM CONTRACT RENEGOTIATION
LANDLINE IMPACT
$ 48 K
FOUND IN BILLING ERRORS
$ 60 K
IN USAGE TRACKING REROUTING
$ 114 K
FOUND FROM DISCONNECTING UNUSED SERVICES
$ 834 K
TOTAL FIRST YEAR SAVINGS

But that's not all!

The University issued a detailed RFP that asked each recipient to address its specific capabilities including auditing, optimization, strategic sourcing, and managing inventory. The responses were evaluated and the contract awarded
to Intelligent Bills for having the most compelling solution to meet the university’s requirements. Intelligent Bills tailored solutions focused on creating a complete inventory of all billed services, performing an on- campus tone and tag review, sourcing existing telecom agreements, and a deep forensic contract/tariff validation on all billing. This incorporated all Legacy Voice, SIP, Data, and Mobility Services.

Takeaways

  • The effort resulted in providing a very accurate picture of all the services that we provide to the various
    university departments
  • The granular data enabled the telecom team to be fully transparent with its own stakeholders
  • The level of visibility and reporting enabled the team to manage the entire environment in a very
    structured and disciplined way
  • The biggest value in being able to oversee billing variances based on a clean baseline to work from

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