INTELLIGENT BILLS ICONS INDUSTRIES-04
January 24, 2020

Non-Profit Healthcare Organization Case Study

The company is a non-profit healthcare organization in need of a new connectivity solution. As their patient-base and faculty continued to grow, so did their associated technology needs and their current solution was no longer meeting these needs. 

 

The Challenge

The older, slower technology was being billed well over market value and included excessive usage fees.  In addition, the carrier network frequently experienced service interruptions. After a full evaluation, we recommended that it was time to upgrade the customer’s technology and having worked with this customer for 10+ years, we were very familiar with their current locations and expansion plans. Scalability was a core decision factor for the client as bandwidth needs change quickly in their line of work based upon a variety of factors, including the number of patients and visitors on-site at any given time. 

RESULTS

Intelligent Bills found

$ 750,000
for a 3 year term agreement with Comcast
approved by the IT Director after being recommended by Intelligent Bills.
PROVIDED RELIABLE AND ADJUSTABLE SERVICE
to keep up with the client's number of patients and visitors on-site at any given time.
EXPEDITED INSTALLATION PROCESS
allowing the client to grow and expand as soon as possible.
LAID A SOUND FOUNDATION FOR EXPANSION
with the sight of growth in the near future.

But that's not all!

 Knowing their existing facilities were in the Comcast Business footprint, the partner quickly looped in a variety of suppliers into the conversation, bringing them on-site to scope out the project and price out the most comprehensive solution.

After an RFI/RFP type effort with various vendors, Comcast’s fiber was scored and selected as the most dependable solution capable of meeting their adjustable bandwidth needs but also based on its high service marks, top-of-the-line infrastructure, and dedicated channel team.

IB and Comcast worked together with the customer through contract signing and an accelerated install. As the customer expands their business into new territories, Intelligent Bills will be there to assist with their expansion.

 

The Strategy

  • Upgrade all technology
  • Spoke to a variety of suppliers to scope out the project and price out the most comprehensive solution, keeping in mind the need for scalability.
  • RFI/RFP Type effort with various vendors, Comcast was scored and selected as the most dependable solution capable of meeting their adjustable bandwidth needs, but also based on its high service marks, top-of-the-line infrastructure, and dedicated channel team.
  • Recommending the 3-year term with Comcast, with the plan to aid in their expansion in the future.

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